Effective Date: October 24, 2024

 

Thank you for shopping at “Shil Patar Rannaghor”. We believe you will be delighted with your purchase as we ensure high quality products and exceptional service. However, if you wish to return the product for any reason, please follow the policy outlined below.

 

Return Policy: Please check your product carefully in the presence of the delivery staff upon receipt. If you find any problems, defects or discrepancies in this situation, please contact us: 📞01719638348

 

Return Terms: You can return the product for the following reasons:

• The product has expired or is damaged/damaged. (With photo or video evidence)
• The appearance of the product or our description does not match the standards displayed on our website or Facebook page. (With photo or video evidence)
• There is a quality problem with the product.
• There is a delivery problem.
• The weight of the product is different from the specified weight.
• Wrong product delivered. (With photo or video proof)

 

Note: If you want to return a product due to incorrect measurement or misunderstanding in addition to the above issues, you must pay a return charge of 200 taka and then return the product.

 

Refund Policy: If you are not satisfied with our product, or there is any unusual problem in using the product, you can request a refund within 10 days (in case of food items) or 30 days (in case of sealable items) from the date of delivery.

 

Note: If you have consumed a portion of the product, the cost amount will be deducted from the total refund.

 

For any questions, please contact us: 📞 01719638348

 

Refund Terms:

• Refund will be initiated within 3 working days of receiving the refunded product.
• Products must be properly and well packaged before being sent back.
• If the product is damaged or lost due to your negligence, you are fully responsible for it and no refund will be given to you by the organization. In this case, no claim of yours will be accepted.